Karlskrona Lampfabrik collects personal information from customers when they shop with us, visit lampfabriken.com or in any other way interact with us. We may collect: 1) Name, 2) Address/delivery details, 3) Telephone number, 4) Email address, 5) IP number.
Karlskrona Lampfabrik processes information about the goods that the customer has bought, clicked on or added to their shopping cart. We also process information about a customer’s purchase history, purchase patterns and customer preferences. We also process the IP address, language settings, geographical information and other data we receive in connection with the customer’s visit to lampfabriken.com.
The purpose of our collection is to enable the following:
Manage customer orders and returns.
Inform via SMS and email about delivery status.
Inform via email about changes in our product range, prices and terms of sale.
Communicate with the customer in the case of any problems with delivery as well as answering questions.
Prevent misuse or inappropriate use of our services.
Abide by the accounting law.
Fulfill agreements with freight forwarders and other third party actors.
To be able to adapt lampfabriken.com to the customer’s behaviour and preferences.
The legal basis, and our legal obligation, for our data collection of personal data, is because it is required by us in order to be able to fulfill obligations under the purchase agreement. If the information is not provided, our commitments cannot be fulfilled and we are therefore forced to refuse the customer their purchase.
Statutory storage requirements such as accounting rules mean that we are obliged to save information for seven years. Other legitimate reasons why data must be saved are for example unpaid debts. We never process the customer’s personal data for a longer period of time than is permitted by law, regulation, practice or government decision. However, data can be stored for longer if required by the Consumer Purchase Act or the Accounting Act. Personal data is stored and processed in Karlskrona Lampfabrik’s IT system.
In addition to the information that the customer provides for us, or that we collect from the customer as above, we may also collect personal information from third parties in the form of: 1) address information from public registers to make sure that we have the correct address details. 2) Credit rating information from credit rating agencies, banks or information companies.
When someone registers as a retailer/customer with Karlskrona Lampfabrik, they agree for Karlskrona Lampfabrik to use their email address in order to market themselves to the customer. As long as there is consent to the sending of newsletters/marketing material, the information is stored. The customer can unsubscribe to the newsletter at any time by contacting us by email or telephone.
The customer has the right to request information at any time about their personal information that is available to Karlskrona Lampfabrik. Should there be any error in the customer’s information, the customer can also request for it to be corrected by contacting us.
In cases where it is necessary for us to be able to offer our services, we share the customer’s personal information with data processor companies. A data processor is a company that processes the information on our behalf and according to our instructions.
We have data processors who help us with: 1) Transport (logistics companies and freight forwarders). 2) Payment solutions (card redeeming companies, banks and other payment service providers). 3) Marketing (print and distribution, social media, media agencies or advertising agencies). 4) IT services (companies that handle the necessary operation, technical support and maintenance of our IT solutions). When the customer’s personal data is shared with data processors, it is only for purposes that are compatible with the purposes for which we have collected the information (e.g. to be able to fulfill our obligations under the purchase agreement). We check all data processors to ensure that they can provide adequate guarantees regarding the security and confidentiality of personal data.
For questions about our data protection, please contact us by email or telephone. You can contact us at any time to request us to delete your personal information.